Privacy Policy

1. Introduction

At London Frameworks Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

2. What Personal Data We Collect

We may collect the following personal information from you through our website contact form:

• First Name (required)

• Last Name (required)

• Email Address (required)

• Phone Number

• Address

• Subject of Inquiry

• Message Content

We also collect usage data through tools such as Google Analytics, which may include:

• IP address

• Browser type

• Pages visited

• Time spent on site

• Referring site

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries or messages

• To provide quotations or follow-up on service requests

• To improve website functionality and understand usage patterns

• For customer service and support

• To run targeted ads using CRM tools (Google Ads, etc.)

4. Legal Basis for Processing

Under GDPR, we process your data based on the following legal grounds:

• Legitimate interest – to respond to your inquiries or deliver requested services

• Consent – for marketing communication or advertisements (if applicable)

⚠️ Note: If you contact us via our online form, you are deemed to have consented to us processing the data you provide in order to respond. For marketing communications, explicit consent may be required.

5. Cookies and Analytics

We use Google Analytics to understand how visitors use our site. Google may collect and process your data outside the EEA. You can opt out by using Google’s opt-out tools.

6. Data Sharing

We may share your data with the following third parties:

• Google Analytics (analytics and usage tracking)

• CRM and Advertising Partners (for customer relationship and marketing purposes)

• Wix.com Ltd. – our website hosting provider

These services may store and process data outside of the European Economic Area (EEA). We rely on safeguards such as Standard Contractual Clauses where applicable.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected. As we use Wix as our website provider, data retention may also be governed by Wix's internal policies. You can review Wix's Privacy Policy here.

8. How We Protect Your Data

We take appropriate security measures to protect your data, including:

• HTTPS encryption

• Secure servers provided by Wix

• Access controls and regular updates

However, no system is completely secure. We encourage you to avoid sharing highly sensitive data via the contact form.

9. Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right to Access – request a copy of your personal data

• Right to Rectification – correct inaccurate data

• Right to Erasure – request deletion of your data

• Right to Restrict Processing – limit how your data is used

• Right to Object – object to data processing for marketing

• Right to Data Portability – request a copy of your data in machine-readable form

To exercise any of these rights, contact us at: info@londonframeworks.co.uk

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available via the footer link on our website. Please review it periodically.

11. Contact Us

If you have any questions or concerns about your personal data or this Privacy Policy, please contact us at:

📧 Email: info@londonframeworks.co.uk
📞 Phone: 0203 633 5620
🌐 Website: www.londonframeworks.co.uk